Job Summary: Come revolutionize education with us! We are seeking creative and determined professionals to ensure effective, results-oriented customer service in a dynamic environment. Key Highlights: 1. Join a transforming culture within a continuously growing company. 2. A welcoming, plural, and dynamic environment that motivates professional development. 3. Advance your career within one of the country’s leading educational groups. **If your eyes light up, join Bernoulli** We are made of people who believe in education’s transformative power—creative, determined individuals who love learning; professionals who see challenges as opportunities to innovate, generate ideas and solutions, and drive knowledge forward. All this takes place in an environment where differences converge, engage in dialogue, and collaborate as a team—a welcoming, plural, and dynamic environment where people are motivated to develop, evolve, thrive, and achieve their goals. If your eyes light up for new challenges and you want to be part of a transforming culture at a company that never stops growing, come join Bernoulli! Come revolutionize education with us! **Responsibilities and Duties** * Effective Customer Service — Ensure service is effective and delivers a positive customer experience throughout their journey with us; * Training and Feedback — Participate in training and undergo monthly feedback sessions to ensure service consistency and dissemination of best practices; * Results-Oriented Approach — Act to meet individual objectives and goals, while contributing collectively to team targets; * Compliance with Rules and Deadlines — Fully comply with all platform-defined rules for high-quality customer service. **Requirements and Qualifications** * Specific Knowledge — Intermediate Microsoft Office proficiency | CRM concept and usage | Proficiency in messaging management platforms | Strong verbal and written communication skills; * Completed high school (college enrollment preferred); * Hybrid work arrangement; Work schedule: Monday to Friday, shifts between 8:00 AM–6:00 PM or 9:00 AM–7:00 PM. * **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partner discounts—including undergraduate and postgraduate courses, electricity bills, language courses, and more—for you and your family Mothers under hybrid arrangements receive 100% remote work from the 6th month of pregnancy through the child’s first year Fathers under hybrid arrangements receive 100% remote work from birth through the child’s first six months Data protection changes everything During our candidate selection process for open positions, we will use the personal data you register on the Gupy platform. All collected information will be handled according to strict information security standards and in full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13.709/18—as well as the terms outlined in our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position you applied for, your personal data will remain in our databases, governed by the same standards described above, to be considered for future opportunities. By proceeding with your application, you acknowledge and agree to these terms. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, serving students from Early Childhood Education through Pre-University Preparation. Beyond Bernoulli schools in Belo Horizonte and Salvador, we operate Bernoulli Educational System, responsible for developing integrated technological educational solutions, serving approximately 350,000 students across more than 1,000 partner schools nationwide, as well as a school presence in Japan. **A story with infinite possibilities!** We are a young company, open to **innovation**, and constantly growing. We are committed to making a meaningful contribution to society. In our **DNA**, you’ll find determined, passionate people—always eager to learn more. So if you: * have a **spark in your eyes**; * aspire to work in one of the country’s **leading educational groups**; * enjoy **challenges**; * seek an opportunity to **advance your career**. **Bernoulli welcomes you with open arms!**