Do you want to work at a company that lives and breathes technology, offers new challenges, career development plans, and a constantly evolving professional environment? Check out the profile below and apply! **Education** Completed high school; completed or incomplete degree in Information Systems, Computer Science, or related fields. **Responsibilities and Duties** Provide on-site and remote customer service for IT support. Respond to technical support requests from internal and external clients. Assist in IT outsourcing project activities. Technically understand client needs, identify solutions offered by the company, and discuss with the team the best solutions to meet client demands. Provide technical support via phone, e\-mail, or remote access tools. Contact vendors and manufacturers for platform-specific issue support. Participate in training and certification programs for solutions included in the company's portfolio. Work together with other IT teams to resolve complex issues. Complete reports and documentation of implementations and activities carried out at our clients' sites. Configure, maintain, and manage data, voice, image, local and remote environments oriented toward meeting client and organizational needs. Administer operational environments, perform updates, and evaluate and assess impacts with system owners. Perform maintenance, solve production issues, and guide users and operators on environment usage. **Experience** Hardware and software maintenance. Telecommunications, telephone lines. IT Infrastructure and Security solutions. Windows 7, 8, and 10 Pro Microsoft, AD, DNS, DHCP, DC, IIS, etc. Network services and protocols. Internet services. Helpdesk systems. **Technical Skills** Provide on-site and remote customer service for IT support. Respond to technical support requests from internal and external clients. Assist in IT outsourcing project activities. Technically understand client needs, identify solutions offered by the company, and discuss with the team the best solutions to meet client demands. Provide technical support via phone, e\-mail, or remote access tools. Contact vendors and manufacturers for platform-specific issue support. Participate in training and certification programs for solutions included in the company's portfolio. Work together with other IT teams to resolve complex issues. Complete reports and documentation of implementations and activities carried out at our clients' sites. Configure, maintain, and manage data, voice, image, local and remote environments oriented toward meeting client and organizational needs. Administer operational environments, perform updates, and evaluate and assess impacts with system owners. Perform maintenance, solve production issues, and guide users and operators on environment usage. Perform other related tasks as determined by immediate supervisor. **Differentials / Desired Knowledge** Experience with remote support. Understanding of computer operation, operating systems, and common applications. Ability to interact with users and effectively and courteously resolve problems. Capacity to identify and solve technical problems. Ability to document procedures and problem resolutions. Ability to clearly and understandably explain problems and solutions to non-technical users. Ability to use ticket management systems to register and track support requests. Be prepared to handle a variety of problems and unexpected situations. **Required Skills** Enthusiasm for learning; Negotiation and communication skills; Interpersonal ease; Analytical, abstract, and extrapolation skills; Activity planning and management; Initiative and creativity. **Employment Contract Information** **Compensation:** Negotiable, according to the company's Career Plan Workload: 44 hours per week (Monday to Friday, from 08:00 to 12:00/14:00 to 18:00\), and Saturdays from 08:00 to 12:00\. **Benefits:** Meal Allowance (R$ 620.00\) Health and Dental Plan (50%, no co-payment) Career Development Plan Access to courses on e-learning platforms. **Work Model:** On-site **Location:** Araguaína/TO