Customer Service Intern

Description

Job Summary: This role involves supporting customer culture and customer management initiatives, assisting in the creation and monitoring of the customer community, and providing operational support for customer engagement activities. Key Highlights: 1. Being part of a Great Place to Work-certified company in Brazil 2. Continuous development and career opportunities 3. A culture of learning and collaboration Rede Lojacorr continues to grow and transform every day. We are looking for people who **want to be part of** this brilliant future with us. Join us as one of our Guardians! In addition to an amazing, competent, and highly motivated team, you’ll also enjoy a comprehensive organizational structure certified by **Great Place to Work**! That’s right!! We’re one of the best companies to work for in **Brazil**! **Responsibilities and Duties** **What will your challenge be?** * Support the execution of customer culture initiatives at the center; * Assist in monitoring customer management-related activities; * Help create and monitor the customer community; * Support the operational implementation of initiatives aimed at increasing customer engagement and contributing to departmental KPIs; * Help resolve customer issues; * Provide customer service for low-complexity requests via call center and WhatsApp; * Ensure proper custody, preservation, maintenance, and cleanliness of your equipment and materials, as well as your workplace, promptly reporting any irregularities to your immediate supervisor to ensure smooth departmental operations; * Comply with all occupational safety standards and PPE usage requirements; adhere to quality, compliance, ethics, and group-defined conduct policies; and participate in training and development programs offered by the group; * Perform other related tasks of equivalent complexity within the department, as requested by your immediate leadership. **Requirements and Qualifications** **To apply, you must have:** * Excellent written and spoken Portuguese; * Strong reading, interpretation, and writing skills; * Proficient typing speed; * Basic proficiency in Microsoft Office suite; * Assertive communication skills. **Important Information for Becoming a Young Apprentice at Rede Lojacorr:** * Reside in Curitiba or its Metropolitan Region; * Working hours: 9:00 AM to 4:00 PM (Monday to Friday); * And most importantly: strong willingness to learn and grow with the team! **Additional Information** **Discover the benefits of working with us:** * Home office allowance to help cover daily expenses. * Flash Benefits meal voucher. * Bradesco dental plan to take care of your oral health. * Ergonomics allowance during your first month to enhance your personal workspace. * MetLife life insurance for your peace of mind. * Birthday Day Off to celebrate however you like. * Treinacorr (corporate university) to deepen your knowledge. * Psychological support through Em Si Psicologia for your mental wellbeing. * Partial reimbursement of your gym membership via Gympass for your physical wellbeing. * Network of partnerships and discounts at various establishments. Our guiding vision is to transform the insurance market—and we invite **you** to join this revolution too. Be an agent of change. \#VEMpraLOJACORR Want to know more about our company? Follow us on social media and visit https://www.redelojacorr.com.br/sala\-de\-imprensa/ We are Lojacorr Seguros—the largest open and specialized platform for mass-market insurance distribution in the country. More than just a network, we are an ecosystem connecting **2,200 brokerages** and over **40 insurance companies** to more than **300,000 policyholders**. We provide technology and support so that insurance brokers become admired professionals and the general population remains protected. **What does it mean to be a Guardian?** Here, we call our team Guardians because **our Just Cause is protection.** Being a Lojacorr Guardian means working autonomously to orchestrate this ecosystem—ensuring everyone can transact, learn, and innovate together. **Our values are non-negotiable.** We live our culture in practice through six pillars: * **Agility:** proactivity, data-driven focus, and rapid adaptation. * **Innovation:** freedom to create and continuously improve processes. * **Responsibility:** ethics, integrity, and genuine care for people. * **Simplicity:** direct communication and fluid solutions—no unnecessary bureaucracy. * **Collaboration:** partnership, empathy, and mutual support. Here, no one builds anything alone. * **Transparency:** clarity in decisions, honest feedback, and full trust. **Why join us?** * **Freedom:** remote or hybrid work model (as applicable per role), focused on outcomes and trust. * **Connection:** our offices in São José dos Pinhais (PR) and São Paulo (SP) welcome in-person interactions. * **Development:** a culture of continuous learning and real career advancement opportunities. Your talent has a place in our ecosystem. Ready for the challenge? **Become a Guardian. \#VemPraLojacorr**