Junior Support Analyst

Description

Job Summary: Work as a Support Analyst for an enterprise resource planning (ERP) system, assisting users, diagnosing issues, and collaborating with development teams to implement improvements. Key Highlights: 1. Technical support for a comprehensive enterprise resource planning (ERP) system 2. User assistance, problem diagnosis, and improvement recommendations 3. A work environment with strong professional growth and hands-on learning JOYn RH is a recruitment consulting firm specializing in talent acquisition; we hire top-tier professionals for our clients across Brazil and worldwide. **About the position:** We are recruiting for a Support Analyst role responsible for providing technical support for a comprehensive enterprise resource planning (ERP) system used by companies for financial, tax, commercial, HR, and operational process management. This position plays a critical role in supporting system users—answering questions, identifying problems, and forwarding improvement suggestions to the development team. We seek a technically skilled, analytical, and communicative professional capable of understanding client needs and translating them into system-based solutions. **Responsibilities:** * Technical Support: Assist clients via phone or ticketing system with ERP-related technical support. * Problem Diagnosis: Understand and analyze user requests to identify potential system failures or inconsistencies. * Ticket Management: Log, track, and route technical tickets to responsible departments. * Collaboration with Development: Replicate technical issues to the development team when necessary, supporting the identification of improvements. * Customer Guidance: Assist clients in correctly using system features. * Request Follow-up: Monitor tickets until resolution, ensuring appropriate feedback to users. Requirements: * Bachelor’s degree in Information Technology, Information Systems, Systems Analysis and Development, or related fields. * Prior experience in technical support or help desk roles. * Basic knowledge of computer science, networking, and systems. * Strong communication skills for customer interaction and guidance. * Analytical mindset, organized approach, and attention to detail. Benefits: * Meal allowance starting from the first month * Health and dental insurance after the probationary period * A work environment with strong professional growth and hands-on learning * A culture that values autonomy, initiative, and continuous improvement