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Job Summary: We are seeking a Technical Support Analyst N2 to work in a critical and dynamic environment, responsible for ensuring high availability and resolving technical issues with agility and efficiency. Key Highlights: 1. Working in a critical and dynamic environment, ensuring high availability. 2. Agile resolution of tickets and customer support. 3. Opportunity for learning and professional growth. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though physically distant, we stay connected. We hold ceremonies to foster closeness, share knowledge, and keep up with company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** * We are looking for an Analyst to work in a **critical and dynamic environment**, ensuring high availability of operations within a first-response setting. The professional will be responsible for resolving technical issues with agility and efficiency, directly contributing to the continuity of essential services. **Your day-to-day responsibilities** * Resolving tickets, ensuring issues are addressed within established deadlines and helping maintain performance indicators within target goals. * Providing customer support in person, remotely, or via telephone. * Performing help desk tasks, such as: formatting and configuring computers. * Installing, configuring, and supporting software. * Configuring and maintaining printers (including Zebra models). * Configuring password panels and kiosks. * Supporting the network team with basic tasks, such as cable crimping and configuring network points. * Maintaining and configuring the company's main systems. **Requirements and Qualifications** * Valid Brazilian driver’s license (Category B). * Proven experience in Technical Support N2\. **Knowledge in:** * Basic Information Security concepts. * Experience with ITSM tools; * Solid knowledge of Active Directory; * Formatting and configuring computers. * Installing, troubleshooting, and configuring software. * Configuring Zebra printers. * Configuring password panels and kiosks. * Basic networking: cable crimping and maintenance of network points. **Work Schedule:** * Monday to Friday, from 08:00 to 17:00 * Work model: 100% on-site * Work location: Curitiba–PR. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, so you and your family can stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, to encourage physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with potential rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage, learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?
