market4u was born with the **purpose of bringing greater convenience to people through technology and mutual trust**—a value we uphold daily. This is how our team makes history (their own and ours) in this great mission to revolutionize retail. We challenge ourselves and create growth opportunities for all professionals within a collaborative environment. **Autonomy and continuous learning are two words we live every day**; constant innovation is what we pursue through all of this. This is how we reached over 2,000 autonomous market units across all regions of Brazil; consolidated ourselves as the largest network in this segment in Latin America; and are now on our way to becoming the country’s largest franchisor. If you too are **passionate about innovation and want to build this story together with us**, it will be a pleasure to welcome you to our team. At market4u, all opportunities are open to everyone! **Responsibilities and Duties** * Support the organization and execution of the franchisee implementation schedule, ensuring each phase is completed on time. * Monitor the activation checklist, verifying technical, documentary, and operational items according to defined standards. * Update systems and platforms with information regarding onboarding status, ensuring visibility for the team. * Contact franchisees to align on implementation phases, send required information, and clarify basic questions. * Flag potential pending items or deviations to the team that may hinder the activation journey. * Manage an active portfolio of franchisees undergoing implementation, focusing on close follow-up and prompt resolution of questions. * Identify bottlenecks or critical points during onboarding and suggest solutions or alternatives to the franchisee. * Coordinate with internal departments (tax, infrastructure, sales, marketing, training) to accelerate specific requests. * Maintain a consistent follow-up cadence with franchisees, respecting defined SLAs and priorities set by management. * Use CRM tools or internal systems to organize interactions, pending items, and the journey history. * Provide empathetic and proactive support, fostering security and clarity at each implementation stage. * Reinforce critical journey points, anticipating questions and preparing supporting materials as needed. * Participate in internal training sessions to continuously improve communication skills and process knowledge. * Suggest improvements based on recurring patterns observed in franchisee interactions. * Support the creation or updating of operational content (FAQs, tutorials, standard documents). * Participate in internal training sessions to develop technical expertise in the onboarding journey. * Contribute improvement suggestions based on hands-on operational experience. * Support testing of new tools or routines to be implemented in the process. **Requirements and Qualifications** * Currently pursuing or holding a bachelor’s degree in Business Administration, Management Processes, Commercial Management, or related fields; * Proficiency in Microsoft Office or Google Workspace (basic/intermediate level). * Experience with customer service tools or CRM systems (preferred). * Strong written communication skills and ability to organize formal emails and records. * Agility in navigating multiple systems and managing concurrent tasks. * Ability to follow digital scripts and checklists with attention to detail. **Additional Information** **Work Schedule:** 8:00 AM to 5:48 PM with a 1-hour lunch break (Monday to Friday) **Employment Type:** CLT **Benefits:** AMIL Health Plan + AMIL Dental Plan + Gym Allowance (R$50.00) + Mental Health Support (Vittude App) + Life Insurance + Meal Voucher + Transportation Voucher + Pharmacy Allowance + Partner Parking Facilities + 25% discount on purchases at market4u + Swile: within the app, you gain access to Swile Shop, offering various deals at stores, pharmacies, gyms (TotalPass), and restaurants + Career Development Path + Monthly Feedback + People Cycle — Performance Evaluation, IDP, and Competency-Based Feedback + After 2 years (Education Allowance + Language Learning Allowance + Professional Development Course Allowance). market4u was founded with a powerful purpose: **to bring greater convenience to people through technology and mutual trust.** This same philosophy guides our daily work and drives our team to make history in this ambitious mission to revolutionize retail. With over 2,000 units spread across all regions of Brazil, we are today the largest network in this segment in Latin America and are actively expanding to become the country’s largest franchisor. But to keep growing, **we need people like you—those who share our passion for innovation and are ready to build this story alongside us.**
João Silva
Indeed · HR
João Silva
Indeed · HR
