Job Summary: Professional responsible for customer service, material management, quotations, service follow-up, and commercial/operational support within an ERP system. Key Highlights: 1. Multichannel customer service and customer relationship management. 2. Organization and tracking of service and material workflows. 3. Essential support to sales and operational teams. **Job Responsibilities:** * Provide customer service both in person and via telephone and other channels. * Receive, inspect, and register materials/equipment for service delivery. * Monitor service workflows to ensure organization and adherence to deadlines. * Prepare and send quotations, tracking customer responses and approvals. * Support inventory control for incoming and outgoing materials, including organization for billing and shipping. * Record and track information and processes in the internal system (ERP). * Organize documents and materials to support the sales and operational teams. * Verify purchase orders and service orders to ensure correct process execution. * Contact customers for alignment, updates, and material pickups. * Support sales routines as required by the department. Employment Type: Full-time, Permanent CLT Benefits: * Medical assistance * Dental assistance * Free parking * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * At which company did you gain experience in sales department activities? Education: * Completed high school (Preferred) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
