JUNIOR SUPPORT ASSISTANT

Description

Job Summary: We are seeking a Junior Support Assistant to enable more human and effective interactions, with a focus on technology and our proprietary methodology. Key Highlights: 1. Simplify the relationship between brands and consumers 2. Handle Level 1 (N1) technical issues and user inquiries 3. Perform preventive and corrective maintenance on computers and peripherals Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, effective, and seamless interactions—powered by cutting-edge technology and our proprietary methodology. To achieve this, we are actively seeking highly skilled professionals to join our team of Munders and embrace new, exciting challenges every day! We currently have an opening for a **Junior Support Assistant**! Explore the details below and accelerate your career at a company that never stops growing! **Responsibilities and Duties** * Provide frontline support to end users; * Open and track service tickets with vendors; * Ensure timely delivery of requested tasks; * Handle Level 1 (N1) technical issues and user inquiries; * Perform preventive and corrective maintenance on computers, printers, and peripherals; * Develop scripts to automate processes. **Requirements and Qualifications** * Windows; * Hardware maintenance and repair; * TCP/IP networking; * Basic cybersecurity practices for threat protection and prevention; * Programming logic. **Preferred Qualifications:** * Linux; * Active Directory; * Python knowledge; * Excel. **Additional Information** * Competitive compensation package aligned with market standards; * Flexible Benefits Program (you choose how to use it according to your needs: culture, transportation apps, subscriptions, fitness, meals, etc.); * Unimed Unipart Health Insurance Plan; * Career development path; * On-site work \- Belo Horizonte; * Birthday Day Off; * Short Friday; * Collaborative and dynamic work environment. For over 20 years, Mundiale begins each workday asking how we can positively impact someone’s experience. From day one, our focus has always been on the customer. Our work philosophy is simple: united teams thinking, building, and **revolutionizing experiences**. We are an authentic team of **over 500 Munders across 19 Brazilian states.** By the way, a **Munder** is every one of us at Mundiale—free to be who you truly are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse perspectives), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems—not just solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% every single day. And it’s people like you—willing to co-create, exchange experiences, and learn—who we invite to explore our opportunities. If you want to grow your career at a company that will grow with you, join **Mundiale!**