IT Leader

Description

Job Summary: Lead high-performance technical teams, ensure adherence to agile methodologies, and serve as a technical reference in distributed environments. Key Highlights: 1. Form and lead high-performance technical teams 2. Ensure application operational stability and continuity 3. Serve as a technical reference for advanced troubleshooting IT Leader Country: Brazil SAO PAULO, Brazil **\# WHO WE ARE** F1RST is the future—and your career starts here! Our culture is built on “People, Innovation, and Results.” We are part of the largest international bank in Brazil and one of the world’s largest banks, delivering services and experiences to over 60 million customers across the Santander ecosystem. Join the team dedicated to empowering people and helping businesses thrive. We’re passionate about technology. We are F1RST Digital Services. Follow us on LinkedIn for all the latest updates: https://www.linkedin.com/company/f1rstdigitalservices We have an opening for you to become an **IT Leader** **In this role, you will:** * Form and lead high-performance technical teams, promoting continuous development (PDI, feedback, 1:1s); * Ensure adherence to agile methodologies (Scrum and Kanban) and maintain productivity metrics; * Lead cross-disciplinary technical discussions, acting as a bridge between development, infrastructure, and architecture teams; * Apply negotiation and influence skills to align technical priorities with business objectives; * Ensure application operational stability and continuity in production, leading support processes focused on availability, resilience, and incident response time; * Enforce software engineering best practices throughout the support lifecycle: code reviews, hotfix management, regression testing, CI/CD, and code quality; * Define and promote architectural standards for microservices, RESTful APIs, and system integration—prioritizing maintainability and loose coupling; * Conduct root cause analyses (RCA) and implement corrective and preventive actions to reduce recurrence of production failures; * Guide squads in the technical evolution of supported applications, promoting refactoring, technical debt reduction, and legacy system modernization with minimal operational impact; * Ensure adoption of secure development practices (DevSecOps), including static code analysis, vulnerability management, and compliance with financial industry standards; * Foster a culture of technical documentation (runbooks, incident playbooks, ADRs, and architecture diagrams) as the foundation for efficient operations and support; * Manage and prioritize support backlogs, balancing fixes, evolutionary improvements, and business demands. * Define and evolve SRE discipline: SLO- and SLI-driven culture, error budgets, and continuous improvement; * Establish OpenTelemetry-based instrumentation standards and strategies for correlating metrics, logs, and traces; * Lead incident management processes, conduct RCAs, and ensure implementation of structural preventive actions; * Serve as a technical reference for advanced troubleshooting in distributed environments, performance, and latency; * Promote platform engineering and automation through Kubernetes Operators and Infrastructure-as-Code practices; * Propose innovative solutions focused on performance, security, scalability, and resilience; * Define best practices and technology evolution strategies aligned with business needs. **Mandatory Requirements:** * Experience managing high-performance technical teams; * Proficiency in agile methodologies (Scrum and Kanban) and management tools (Jira / Azure Boards); * Solid experience as an SRE or in technical leadership within mission-critical cloud-native environments; * Advanced knowledge of observability: metrics, logs, and distributed tracing; * Practical experience with Dynatrace, Prometheus, Grafana, Kibana, and SLO/SLI definition; * Knowledge of backend development and APIs (microservices, REST, authentication, authorization); * Experience in operational excellence: reliability, performance efficiency, and cost optimization; * Knowledge of cloud platforms and FinOps practices. **Desirable Requirements:** * Prior experience in financing systems, credit recovery, or banking systems. * Relevant certifications: Java, CKA/CKAD, AWS Solutions Architect, Azure, or GCP; * Training in SRE practices; * Experience in technology modernization projects; * Practical knowledge of AI-powered productivity tools (GitHub Copilot, ChatGPT Enterprise, Devin, etc.); * English and/or Spanish communication skills. **Work Location** Radar – Rua Amador Bueno, 474 – Santo Amaro, São Paulo – SP **\# BENEFITS** ➡️ Meal allowance; ➡️ Health insurance; ➡️ Dental insurance: basic and intermediate plans; ➡️ Transportation allowance; ➡️ Flexible Vacation: 24 business days of vacation, divisible into up to 6 periods; after every 2 months worked, you can enjoy 4 business days; ➡️ Birthday Day Off; ➡️ Gym partnerships: Wellhub, Totalpass; ➡️ Flex Working: Hybrid work model—2 days remote and 3 days onsite; ➡️ Training platforms with over 100,000 courses; ➡️ Career paths for professional development; ➡️ Flex Learning: Exclusive study incentive for High-Performance employees; ➡️ Childcare allowance; ➡️ “Nascer” Program and extended Paternity Leave. \#LI\-Hybrid