Office Assistant

Description

Job Summary: The professional will be responsible for customer service, contract regularization, document control, administrative support, and report preparation. Key Highlights: 1. Opportunity to inspire care and promote diversity and inclusion 2. Focus on customer service and administrative support 3. Inclusive position, open to persons with disabilities (PcD) WE WANT YOU ON OUR TEAM! We are proud to say that we have a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the growth and evolution of the Group. To fulfill our mission, we need people who take pleasure in serving, who inspire and transform. Our mission here is to inspire care at all times — this means respecting and promoting diversity and inclusion across all positions. JOIN ZELO GROUP! Please note that all our positions are open to persons with disabilities (PcD). YOUR RESPONSIBILITIES: * Serve delinquent customers by regularizing contracts, receiving and verifying payments, formalizing payment clearance, and reporting information through departmental tracking systems, ensuring accurate and reliable transmission of data and funds; * Support in-person, telephone, and/or email service to internal and external customers by providing information, identifying the nature of requests, directing them to responsible departments, and contributing to excellence in unit-level service delivery; * Manage dispatch and receipt of registered mailbags by recording document inflows and outflows, performing sorting, verification, and distribution to comply with departmental procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data; creating and updating control spreadsheets; drafting reports, memoranda, and other administrative documents; * Organize various documents and departmental files by classifying them according to predefined criteria and archiving them per departmental procedures, to ensure document preservation, control, and organization; * Support management in administrative tasks, assisting in monitoring and executing departmental activities. REQUIREMENTS: * Completed high school education * Basic computer skills * Experience in customer service DESIRED: * Proficiency in Excel DOES THIS POSITION MATCH YOUR PROFILE? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) Details provided during interview