CUSTOMER SUPPORT ANALYST

Description

Job Summary: Customer Support Analyst for friendly and efficient service, assisting in payroll administration and ensuring customer retention. Key Highlights: 1. Friendly and efficient customer service using the DigiSac system 2. Support in payroll administration and issuance of payment slips 3. Focus on customer retention and continuous improvement of service An administrative services company seeks a Customer Support Analyst in Mairiporã. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via all service channels. Assist in payroll administration, including issuance of FGTS slips, DARFs, and other labor-related contributions. Input updated information into the payroll system (Domínio and/or Fortes). Issue vacation receipts and organize files and documents in a structured manner. Provide support in using internal tools and platform resources. Work on customer retention, ensuring satisfaction and long-term relationships. Collaborate with the team to continuously improve service and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate suitability for some of the activities in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3\.000,00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid — hybrid work model. * Candidates from Franco da Rocha, Caieiras, Guarulhos, or Francisco Morato are also eligible for this position. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00. Friday, from 08:00 to 17:00\.