CUSTOMER SUPPORT ANALYST

Description

Job Summary: Professional to provide friendly and efficient customer service, support in using internal tools, and customer retention activities, with a focus on payroll administration and document organization. Key Highlights: 1. Friendly and efficient customer service 2. Support in using internal tools 3. Customer retention activities An administrative services company seeks a Customer Support Analyst in São Bernardo do Campo. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via all support channels. Assist in payroll administration, including issuing FGTS payment slips, DARFs, and other labor contributions. Update payroll systems (Domínio and/or Fortes) with current information. Issue vacation receipts and organize files and documents in a structured manner. Provide support in using internal tools and platform resources. Engage in customer retention activities to ensure satisfaction and long-term relationships. Collaborate with the team to continuously improve service quality and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate suitability for some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3,000.00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid — hybrid work model. * Candidates from Santo André, Diadema, São Caetano do Sul, or Mauá are also eligible for this position. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00; Friday, from 08:00 to 17:00.