Hotel Receptionist

Description

Job Summary: A professional responsible for front desk operations and guest service, including check-in/out, reservation management, and administrative support, with a focus on customer satisfaction. Key Highlights: 1. Friendly and effective guest service, ensuring a positive experience. 2. Accurate management of reservations and check-in/out processes. 3. Collaboration with teams and problem resolution to ensure customer satisfaction. Requirements: Completed high school education. Relevant work experience. Strong verbal and written communication skills. Proficiency in customer service. Organizational skills and attention to detail. Basic computer and reservation system knowledge. Basic English proficiency. Experience with TOTVS and VHF systems is desirable. Availability for morning and evening shifts during the adaptation and training period. Relevant courses and certifications are advantageous. Main Responsibilities: 1\. Customer Service: \- Greet and welcome guests courteously. \- Provide information about the hotel and its amenities. \- Assist guests with inquiries and requests. 2\. Check-in and Check-out: \- Perform guest check-in, collecting information and entering data into the system. \- Process check-out, ensuring guest satisfaction and accurate account closure. 3\. Reservation Management: \- Receive and confirm reservations via phone, email, and online systems. \- Update the reservation system to ensure data accuracy. 4\. Telephone Support: \- Answer calls and route them to appropriate departments. \- Provide information regarding rates, availability, and hotel services. 5\. Reporting and Documentation: \- Maintain daily guest records, check-in/check-out reports, and correspondence. \- Prepare activity and occupancy reports for supervision. 6\. Team Support: \- Collaborate with other departments (housekeeping, maintenance, etc.) to ensure a positive guest experience. \- Participate in team meetings and training sessions as required. 7\. Conflict Resolution: \- Identify and resolve guest issues and complaints effectively. \- Escalate complex matters to supervisors. 8\. Payment Control: \- Process payments and maintain accuracy in financial transactions. \- Issue invoices and receipts as needed. Employment Type: Full-time, CLT (Consolidated Labor Laws) Salary: R$1\.728,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Experience: * Hospitality (Mandatory) Language: * Foreign language (Preferred) Work Location: On-site