Internal Customer Service Agent

Description

To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have been present in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to operate in the best possible way to deliver sanitation services to the populations we serve, helping the country achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as agents of change in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Porto da Folha, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face interaction or via communication channels, clarify doubts, resolve issues of varying complexity, ensure proper customer guidance, and contribute to business continuity; * Open and close service requests for customer support using Service Orders (SO), as well as process SO closures for inspections of suspended connections, ensuring necessary services remain up to date; * Assess feasibility of executing requested services by analyzing existing bills, approving or requesting approval for service provision according to need; * Make calls, answer calls, provide guidance, and negotiate with customers and revenue collection agents, as well as negotiate debt settlement options for payment, in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, file, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agencies database; * Drive company vehicles when external service is required, ensuring safety and compliance with established traffic regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; * Strong communication skills; * Negotiation skills; * Knowledge of sanitation — preferred. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability — PwD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join us in driving this change — we believe in the power of every individual to generate transformation! **Additional Information** Our Benefits Here, we care for our people at every stage of their journey as employees. Discover what we offer: Health, Well-being, and Quality of Life * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Prevention and health care programs, including monitoring of chronic disease patients and promotion of healthy habits * Access to a network of accredited establishments, such as gyms and studios (TotalPass) * Partnership network and discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to age 2) * Life insurance Family and Personal Support * Extended maternity leave (180 days) and paternity leave (20 days) Food * Meal allowance * Cafeteria or meal voucher (depending on operation) * Special Christmas voucher (in gift basket or food/meal card, depending on unit) Mobility * Transportation allowance or parking (per internal policy and job location) Financial Incentives * Market-competitive salary * PLR — Profit and Results Sharing * Payroll-deductible loan Development and Career * Corporate University with learning pathways * Targeted mentoring programs * Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided. #### **In 2017, we were born with a purpose:****to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide and are present in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to delivering greater quality of life and health to the served population, through responsible, excellence-driven delivery of treated water and sewage collection, conveyance, and treatment services. More than just a business activity, we regard universal access to basic sanitation as a large-scale commitment — to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces, daily, our commitment in every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment, generating positive societal impact. Valuing and respecting differences is part of our culture, promoting ethical and inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black people, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect across our teams and believe in the power of each individual to drive transformation. We already have over **2.800 employees** and continue with ambitions to go even further. Have you ever wondered what your purpose is and what story you want to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future — Iguá Saneamento.