To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, serving 6 million customers, and pursuing our purpose of delivering sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as transformative agents toward achieving our goals. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. Work Location: São Cristóvão/SE **Responsibilities and Duties** * Identify customer needs through in-person or channel-based communication, address inquiries, resolve issues of varying complexity, ensure proper customer guidance, and contribute to business continuity; * Open and close service tickets for customer support via Service Orders (SO), and process SO closures for inspections of suspended connections, ensuring necessary services remain up to date; * Assess feasibility of requested services by analyzing existing bills, approving or requesting approval for service provision according to requirements; * Make and receive calls, provide guidance, and conduct negotiations with customers and collection agents, including negotiating debt settlement options for payment in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents; organize, archive, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agency databases; **Requirements and Qualifications** * Completed High School education. * Desired: Basic Microsoft Office proficiency; * Strong communication skills and negotiation ability; * Knowledge of sanitation—desirable. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities—PwD, LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join us in driving this change—we believe in the power of every individual to create transformation! **Additional Information** * Market-competitive salary; * Life insurance; * Health plan extendable to dependents; * Dental plan extendable to dependents; * Meal allowance; * Benefits and discount network; * Telemedicine service; * Payroll-deductible loan; * Profit-sharing program (PLR). #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We are committed to improving quality of life and public health for the communities we serve—delivering high-quality treated water supply and sewage collection, conveyance, and treatment. In 2024, we were recognized for the eighth consecutive year as a Great Place to Work® by the consulting firm Great Place to Work (GPTW). More than just a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, people, the environment, partners, and Brazil’s sustainable development. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and continuously learning environment—creating significant positive impact on society. Valuing and respecting differences is embedded in our company to consistently promote an ethical and inclusive culture and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams—so join us in this transformation. We believe in the strength of each individual to drive change! We already have over **2,500 employees**, and we’re expanding rapidly—with even greater growth ahead! Have you ever wondered about your purpose—and what story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of it! **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.