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Job Summary: This professional will provide customer service, address inquiries, resolve issues, and conduct negotiations, thereby contributing to business continuity and the universalization of sanitation. Key Highlights: 1. Customer service and negotiation to ensure business continuity 2. Working in a sustainable, developmental, and safe environment 3. Being part of the transformation toward universal sanitation To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services in the best possible way — bringing water and sewage services to the populations we serve and helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. Work Location: Maruim, Sergipe **Responsibilities and Duties** * Identify customer needs through in-person or remote communication channels, answer questions, resolve issues of varying complexity, ensure proper customer guidance, and contribute to business continuity; * Open and close service requests for customer service via Service Orders (SO), and also process SO closures for suspended connection inspections, ensuring necessary services remain updated; * Assess feasibility of requested services by analyzing existing invoices, approving or requesting approval for service delivery according to need; * Make calls, respond to, advise, and negotiate with customers and collection agents, and negotiate debt settlement options for payment, per company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the Customer Portfolio and/or Public Agencies database; * Drive company vehicles when external service is required, adhering to traffic safety regulations and established norms. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; * Strong communication skills; * Negotiation ability; * Knowledge of sanitation — preferred. At Iguá Saneamento, we value diversity across all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability — PwD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join us in driving this change — we believe in the power of every individual’s uniqueness to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their employee journey. Discover what we offer: **Health, Well-being, and Quality of Life** * Health Insurance plan extendable to dependents * Dental Insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive and health-care programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments, such as gyms and studios (TotalPass) * Partnership and discount network on products and services * Internal quality-of-life programs: Mente Leve (emotional health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to 2 years old) * Life Insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * On-site cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (per internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR — Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to delivering improved quality of life and health to the populations served, through responsible, excellence-driven provision of treated water and sewage collection, conveyance, and treatment services. More than just a business activity, we view universal basic sanitation as a large-scale commitment — to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment in every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment — generating positive societal impact. Valuing and respecting differences are core to our culture, promoting ethical, inclusive practices and a psychologically safe environment for women, persons with disabilities, Black people, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual’s uniqueness to drive transformation. We already have over **2.800 employees**, and continue striving to go even further. Have you ever asked yourself what your purpose is, and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#JoinIguá** Let’s build a better future — Iguá Saneamento.
