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Job Summary: We are seeking proactive individuals willing to innovate and act as transformative agents in pursuit of our goal of universalizing basic sanitation. Key Highlights: 1. Customer service and resolution of various issues 2. Negotiation with customers and revenue collection agents 3. Support in updating the customer and public agency database To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, employing over 2,500 professionals, serving 6 million customers, and pursuing our purpose of delivering sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Nossa Senhora do Socorro, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face or remote communication channels, answer questions, resolve issues of varying complexity, provide accurate guidance to customers, and contribute to business continuity; * Open and close service requests for customer service via Service Orders (SO), and process SO closures for inspections of suspended connections, ensuring necessary services remain up to date; * Assess feasibility of requested services by analyzing existing bills, approving or requesting approval for service provision according to requirements; * Call, receive, advise, and negotiate with customers and revenue collection agents, and negotiate debt settlement options for payment in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agency database; * Drive company vehicles when external service is required, adhering to traffic safety regulations and established norms. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; strong communication skills; * Negotiation skills; knowledge of sanitation—preferred. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities (PcD), LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join us in driving this change—we believe in the power of every individual’s uniqueness to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive health and chronic disease management programs, promoting healthy habits * Access to a network of accredited establishments, including gyms and studios (TotalPass) * Partnership network and discounts on products and services * Internal quality-of-life programs: "Mente Leve" (Emotional Health), "Convivendo" (support for employees with chronic diseases), "Enxuga" (healthy habit promotion), and "Melhor Maternidade" (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria—we will provide further details.* #### **In 2017, we were born with a purpose:****to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health by responsibly and excellently supplying treated water and providing sewage collection, conveyance, and treatment services. More than a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces, daily, our commitment in every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical and inclusive conduct and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual’s uniqueness to drive transformation. We already have over **2.800 employees** and continue aiming even higher. Have you ever wondered about your purpose and the story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#VemSerIguá** Let’s build a better future—together, Iguá Saneamento.
