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Job Summary: The professional will be responsible for attending to customers, answering questions, resolving issues, opening and closing service tickets, verifying service feasibility, negotiating outstanding debts, and supporting customer database updates. Key Highlights: 1. Customer service and resolution of issues of varying complexity. 2. Negotiation with customers and collection agents. 3. A sustainable, developmental, and safe work environment. To become the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services effectively to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. Work Location: Aracaju, Sergipe **Responsibilities and Duties** * Identify customer needs through face-to-face or remote communication channels, answer questions, resolve issues of varying complexity, provide accurate guidance to customers, and support business continuity; * Open and close customer service tickets via Service Orders (SO), as well as process SO closures for suspended connection inspections, ensuring necessary services remain up to date; * Assess service feasibility based on existing billing analysis, approving or requesting authorization for service delivery according to requirements; * Call, attend to, advise, and negotiate with customers and collection agents, including negotiating debt settlement options in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, file, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agencies’ databases; * Drive company vehicles when external service assignments require it, ensuring compliance with traffic safety regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; * Strong communication skills; * Negotiation ability; * Knowledge of sanitation — preferred. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability — PwD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individual’s uniqueness to create transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Learn what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health-care programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited facilities, such as gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic conditions), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (delivered as a gift basket or food/meal card, depending on the unit) **Mobility** * Transportation allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health for the communities we serve, delivering responsibly and with excellence in treated water supply and sewage collection, conveyance, and treatment services. More than a business activity, we view universal basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—with every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is part of our culture, promoting ethical and inclusive conduct and a psychologically safe workplace for women, persons with disabilities, Black people, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We seek equity and respect within our teams and believe in the power of each individual’s uniqueness to drive transformation. We now exceed **2,800 employees**, and continue aiming even higher. Have you ever wondered about your purpose—and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.
