**HR ManagerSalary:** R$ 10,000 to 13,000Benefits: Transportation voucher Meal or food allowance \* Medical insurance \-Hapvida (after probation period) \* Wellhub (formerly Gympass) on the Basic planKey Responsibilities: Strategic People Management: Develop and implement HR strategies that support the growth and operational efficiency of the Call Center. This includes creating compensation policies, benefits, career plans, and recognition programs that motivate and retain employees.Recruitment and Selection: Supervise and optimize recruitment and selection processes to ensure the hiring of qualified professionals aligned with the company culture, especially for high-demand and high-turnover positions, which are characteristic of the Call Center sector.Organizational Development: Implement training and development programs that enhance employees' technical and behavioral skills, aiming at continuous performance improvement and the development of internal leaders. Focus on specific training for customer service and Call Center operations.Performance Management: Establish and monitor performance evaluation systems, providing constructive feedback and individual development plans for employees. Ensure that performance goals are aligned with the Call Center's productivity and quality indicators.Labor Relations and Legislation: Ensure compliance with labor laws and regulatory standards, managing union issues, collective agreements, and guaranteeing a fair work environment in accordance with current legislation. Act as the focal point for questions and issues related to employee rights and responsibilities.Organizational Culture and Climate: Promote a positive, inclusive, and motivating work environment by developing actions that strengthen company culture and improve organizational climate. This includes organizing events, integration programs, and effective internal communication channels.Conflict Management and Mediation: Act in conflict resolution and mediation of issues between employees and leadership, seeking solutions that preserve good relationships and team productivity.HR Metrics: Analyze and present HR metrics (turnover, absenteeism, personnel costs, etc.) to management, proposing corrective actions and continuous improvements based on data and strategic analysis.Requirements: Proven experience in HR management, preferably in large companies or in the Call Center sector.Solid knowledge of labor legislation, personnel department routines, and HR subsystems.Leadership, interpersonal communication, and negotiation skills.Analytical and strategic capacity for data-driven decision-making.Bachelor’s degree in Human Resources, Psychology, Administration, or related fields. **Minimum Education:** Postgraduate \- Specialization/MBA