Job Summary: A technical support professional responsible for diagnosing and resolving internet connectivity issues, assisting customers, and maintaining detailed documentation. Key Highlights: 1. Technical support to customers via multiple channels (telephone, email, chat) 2. Diagnosis and resolution of technical issues related to internet connectivity 3. Assistance with initial configuration of devices and software * 1. Provide technical support to customers via telephone, email, or chat regarding internet connectivity issues. * 2. Diagnose and resolve technical issues related to internet connectivity, including network problems, modem/router configuration, and hardware-related issues. * 3. Assist customers with the initial configuration of devices and software for internet access. * 4. Accurately record and document all technical support cases, maintaining a precise log of each customer interaction. * 5. Escalate complex issues to Level 2 technical support as needed, ensuring prompt and efficient resolution. * 6. Provide clear guidance and step-by-step instructions to customers to help them resolve issues independently, where applicable. * 7. Stay updated on company products and services, as well as technologies and trends related to internet connectivity. * Employment Type: Full-time CLT Compensation: R$1.621,00 - R$2.100,00 per month Benefits: * Medical insurance * Dental insurance * Education allowance * Life insurance * Meal voucher * Transportation voucher Experience: * Technical Support in Telecommunications (Preferred)