Level 1 Support Analyst

Description

Job Summary: Responsible for end-user technical support, hardware and software installation and maintenance, network and device configuration, and inventory control. Key Highlights: 1. End-user technical support and ICT infrastructure management 2. Data Center, Networking, and IP-based Communication operations 3. Support for technology-related events and procurement **Job Description:** ---------------------- We are specialists in ICT infrastructure, with strong expertise in manufacturing, commercialization, management, support, and consulting for Data Centers, Networks, and IP-based Communication. We lead the production and delivery of intelligent solutions for both government and private sectors, while driving business growth and empowering people through technological innovation. Join us and help connect even more people to the future! Your key responsibilities will include: providing technical support to end users; installing and maintaining hardware and software; configuring networks and devices; managing IT inventory and equipment; tracking service tickets; and supporting technology-related events and procurement. **Essential Requirements:** ------------------------------ Solid knowledge of microcomputing; Completed undergraduate degree; IT experience, including networking knowledge—preferably in Data Center monitoring and control; operating systems: MS-Windows and Linux for workstations; Office software: MS-Office; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flexible benefits (meal and food allowances); Transportation allowance; Dental plan; Wellhub (Gympass); Monthly subsidy for therapy via Zenklub; 10% discount on ZOOM Store products; "Your Referral, Your Reward" program. **Work Location:** ---------------------- Av. José Carlos Silva, 2482 - Farolândia, Aracaju - CEP 49030-640 **Working Hours:** ------------------------ Monday to Friday, standard business hours from 8:00 AM to 5:00 PM **Additional Information:** --------------------------- Vacation coverage from 11/24/2025 to 01/05/2025\.