Job Summary: The Field Services Supervisor will develop the team to achieve productivity and quality, monitor field service volumes, and align priorities with client areas. Key Highlights: 1. Team development for high productivity and quality 2. Field service monitoring and priority alignment 3. Leadership and pursuit of innovations for continuous improvement We are looking for a **Field Services Supervisor** to develop the team so they can achieve the required productivity and quality in managing field services teams. Monitor field service volumes per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur. Additionally, align field service priorities with the company’s client areas. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, and disciplinary measures, among other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Participate in audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership, as requested; * Participate in defining the department’s strategic and budgetary planning, when requested; * Actively participate in organizational meetings and commitments, when requested; * Use individual and collective safety equipment, when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Supervise the productivity, compliance, and quality of procedures executed by direct reports; * Develop the team so they can achieve the required productivity and quality in managing field services teams; * Monitor field service volumes per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur; * Align field service priorities with the company’s client areas; * Ensure compliance with processes defined by the Fleet Department; * Evaluate input and personnel requests submitted by direct reports; * Ensure impartiality and accuracy in calculating employee commissions and productivity. **Requirements and Qualifications** * Completed high school education; * 2 years of experience in the field and at least 6 months in a leadership role; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver’s license “B” and defensive driving certification. **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD dependent allowance; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across the entire Northeast region, **leading the fixed internet (broadband) market** in the area. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of the Northeast, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.