Job Summary: The Field Services Supervisor is responsible for developing and leading the team to ensure productivity and quality in service management, monitoring service volumes, and aligning priorities with client departments. Key Highlights: 1. Develop and lead the field services team 2. Monitor and ensure service execution within SLAs 3. Align service priorities with client departments We are seeking a **Field Services Supervisor** to develop the team so they can achieve the required productivity and quality in managing field services teams. Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies arise. Additionally, align field service priorities with the company’s client departments. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, and disciplinary measures, among other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when necessary; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to area needs and leadership direction; * Supervise the productivity, compliance, and quality of procedures executed by direct reports; * Develop the team so they can achieve the required productivity and quality in managing field services teams; * Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies arise; * Align field service priorities with the company’s client departments; * Ensure compliance with processes defined by the Fleet Department; * Evaluate resource and staffing requests submitted by direct reports; * Ensure fairness and accuracy in calculating employee commissions and productivity metrics. **Requirements and Qualifications** * Completed high school education; * 2 years of experience in the field and at least 6 months in a leadership role; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Both horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.