Genius (BMW) - Aracaju/SE

Description

Job Summary: The Genius will delight customers with specialized technical service, showcasing vehicle technologies and ensuring a premium experience from the showroom through after-sales. Key Highlights: 1. Premium customer service and excellence in results 2. A connection point between customers, sales, and after-sales 3. Focus on customer satisfaction and presentation of technologies We are a multi-brand group engaged in the sale of new and used vehicles, accessories, consortia, fleet management, insurance, after-sales services through our network of dealerships, as well as car rental (mobility) services. We are seeking a **Genius** to delight customers through specialized technical service, thoroughly presenting the brand’s vehicle technologies and features, ensuring a premium experience in the showroom, test drives, technical delivery, and after-sales. Act as a connection point between customers, sales, and after-sales, ensuring that the vehicle and all process stages comply with the manufacturer’s standards. If you are agile, passionate about delighting customers, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase—and we grow together!*** **Responsibilities and Duties** * Greet all customers entering the dealership showroom, delivering manufacturer-standard Premium service aimed at delighting customers by thoroughly presenting product technologies and supporting sales closure. * Verify the daily delivery schedule using the spreadsheet provided by the Sales Reception team, ensuring process organization and smooth execution. * Accompany customers during test drives, demonstrating vehicle features to stimulate purchase intent and subsequently referring them to the Sales Executive for follow-up and negotiation. * Park the delivery vehicle one hour in advance and organize documentation and preparations according to the manufacturer’s standards. * Conduct complete technical deliveries, presenting optional and mandatory items, manuals, services, and embedded technologies—ensuring full customer understanding and contributing to a high Customer Satisfaction Index (CSI). * Prepare vehicles for test drives and showroom display, ensuring alignment with the brand’s aesthetic and technical standards. * Keep showroom and test drive vehicles ready for use, verifying overall condition, aesthetics, and physical state. **Requirements and Qualifications** **If you have:** * Currently pursuing a Bachelor’s degree in Business Administration, Commercial Management, or related fields. * Valid Brazilian National Driver’s License, Category B. * Basic knowledge of automotive mechanics and operation. * Proficiency with electronic devices and automotive applications. *The \#GrupoNewChase is your place!* **Additional Information** **What we offer:** * Competitive salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass) — extended to up to 3 dependents; * Free telemedicine — extended to spouse, children; * Free psychological counseling — extended to spouse, children; * Discounts on undergraduate, postgraduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program based on tenure; * Pregnancy support program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group recognized nationally in the automotive market, with over 30 years of excellence in service and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA; today, we operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business, currently operating more than 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center—the Group’s hub responsible for all digital strategy and monitoring. Explore our official website to learn more about our journey: https://www.gruponewchase.com.br/. **HERE AT THE GROUP, YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out for its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: “Delivering the best results in excellence to our customers, employees, and partners—recognized for our \#SpeedAndQuality DNA” We are market leaders across all manufacturers we represent!