Technical Support Analyst I

Description

Job Summary: The Futura Tecnologia is seeking a Technical Support Analyst I to provide in-person support in Uberaba/MG, with a focus on problem resolution, end-user support, and technology. Key Highlights: 1. In-person support for corporate clients. 2. Focus on technical support, IT installation, and maintenance. 3. Opportunity for continuous learning in emerging technologies. **IN-PERSON POSITION IN UBERABA \- MG** **About the Opportunity** The Futura Tecnologia is seeking a professional to work as a **Technical Support Analyst I**, delivering in-person support directly at a corporate client’s premises in Uberaba/MG. We seek a committed, communicative individual with strong interpersonal skills, passion for technology, and a focus on problem resolution and end-user support. **Responsibilities** * Provide in-person technical support (Level 1) to end users; * Install, configure, and maintain desktops, laptops, and peripherals; * Support users with Windows operating systems and corporate applications; * Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint); * Open, track, and close technical service tickets; * Perform diagnostic procedures and resolve incidents; * Perform basic configuration of printers, scanners, and network devices; * Assist with IT asset inventory and control activities; * Record activities and evidence in support systems; * Escalate incidents to specialized teams when necessary; * Support onboarding and offboarding activities for employees. **Preferred Qualifications** * Prior experience in Service Desk or Help Desk; * Knowledge of Microsoft 365 Administration; * Knowledge of Active Directory and Group Policy Objects (GPO); * Basic knowledge of corporate networks, switches, and Wi\-Fi; * Experience with AV, EDR, and XDR tools; * Experience in corporate environments. **Mandatory Requirements** * Completed or ongoing Technical Education in: * Information Technology; * Computer Networks; * Information Systems; * Computer Science; * Information Technology or related fields. * Knowledge of: * Windows 10 and Windows 11; * Microsoft Office Suite and Microsoft 365; * Software installation and configuration; * Desktop and laptop hardware; * Printers and peripherals; * Basic TCP/IP networking; * Active Directory (user creation, modification, and unlocking); * End-user support. * Strong verbal and written communication skills. * Ability to work effectively in a team. * Organization and discipline in documenting support interactions. **Behavioral Competencies** * Proactivity; * Responsibility; * Courtesy in customer interactions; * Analytical ability; * Organization; * Commitment to deadlines and quality; * Capacity for rapid learning; * Professional and ethical conduct. **What We Expect From This Professional** The Technical Support Analyst I will serve as the primary point of contact for users regarding day-to-day IT requests, representing Futura Tecnologia within the client’s environment. We expect a collaborative professional focused on user support and committed to continuous learning. **Additional Benefits and Perks** * Internal learning program / study and certification opportunities in technologies used by the company. * Market-competitive salary * Performance bonus / incentive program * Gympass * Dental plan * Medical plan * Meal allowance * Life insurance * Casual Fridays * Relaxed and comfortable work environment * Profit-sharing program (PLR) \- based on performance goals Employment type: Full-time, CLT permanent contract Compensation: R$1\.856,92 \- R$2\.556,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Commercial partnership and discount programs * Free parking * Profit sharing * Life insurance * Meal voucher * Transportation voucher Education: * Incomplete or interrupted elementary education (Mandatory) Experience: * Technical Support (Mandatory) License/Certification: * Technical Course (Mandatory) Work location: On-site