**Description** The **N1 Technical Support Assistant** will be responsible for providing technical support to customers of HSystem’s hotel software via telephone, e\-mail, and online chat. This person will ensure the resolution of questions, issues, and requests, contributing to customer satisfaction and success. **Responsibilities and Duties** Provide technical support to customers of HSystem’s hotel software via telephone, e\-mail, and online chat Deliver clear and assertive information to users Efficiently resolve issues, including complex cases Coordinate changes and configurations in system modules Record and document all support interactions in Moveidesk **Requirements and Qualifications** Experience in customer service or telemarketing Strong verbal and written communication skills, with developed interpersonal abilities Proactivity and ability to work effectively in a team Organized and capable of managing time efficiently Familiarity with and ease in using technology