Customer Service Agent

**Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Professio
- Customer support
- Product and service guidance
- Profit sharing benefits

**Description:** ---------------- Monitor periodic medical examinations (ASOs) and occupational health documentation; Track and follow up on employees' vacation scheduling; Attend to and advise employees regarding Personnel Department requests; Request and monitor benefit grants for newly hired employees; Carry out employee reintegration processes; Send termination documentation and severance kits to departing employees; Monitor and track employees on INSS leave; Manage transportation vouchers and shuttle services; Update and monitor the benefits dashboard (CAJU); Distribute benefit cards; Support contract management for PJ workers (termination agreements); Assist in sending payroll access credentials and payroll information; Provide support for general Personnel Department routines **Requirements:** ----------------- Completed high school education (a bachelor's degree in progress in HR or related fields is desirable); Experience with Personnel Department routines; Basic knowledge of Excel; Good communication skills, organization, and proactivity.

João Silva
Indeed · HR