Are you a results-driven leader passionate about process management and customer service? We are looking for a proactive professional to be the **protagonist** in managing our support and customer service area for teachers, students, and guardians at a traditional school in the region. This is a strategic role connecting faculty, students, and parents, ensuring excellence across all institutional touchpoints. As a Customer Service Supervisor, you will be the central pillar in coordinating our daily operations, with the following responsibilities: * Serve as the primary support contact for faculty and ensure effective service to parents and students, resolving issues within your scope or escalating them to Pedagogical Coordination. * Directly manage vital student and institutional support departments (Registrar's Office, Pedagogical Coordination, and Reprography/Xerox Services). * Organize, standardize, and oversee essential academic department activities to optimize workflow and resource utilization. * Closely monitor performance results and KPIs for the Registrar's Office and Pedagogical Coordination, aiming for continuous improvement and enhanced team performance. ### **The Profile We Are Seeking** We value your knowledge, but especially your soft skills. If you identify with the points below, you are our ideal candidate: * **Communication** * **Quick Problem Resolution** * **Customer Focus (Internal and External)** * **Self-Control and Proactivity** * **Teamwork** Minimum Education: Bachelor's Degree * Transportation Allowance * Meal Voucher * Health Insurance