Technical Consultant Trainee

Description

Job Summary: Directly deliver customer service, ensuring service excellence and customer satisfaction, while guaranteeing the quality of services provided. Key Highlights: 1. Focus on excellence and customer satisfaction 2. Continuous improvement of services and professional development 3. Teamwork and proactivity Job Description: Directly deliver customer service, including installation, maintenance, address changes, equipment removal, and other related services; ensure service excellence and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks with high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal safety and that of customers; Understand and apply quality indicators (IRR, IFI) daily to continuously improve services; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates on products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work varied hours according to service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Medical Assistance (with co-payment) * SESI Benefit Program * Dental Assistance * Life Insurance * Profit Sharing * Transportation Allowance * University Tuition Discounts * Citizen Company Certification * Internet Package Discount * Pharmacy Benefit Program * Skello App (e-book and digital books) * Meal Voucher or Food Allowance * Telemedicine