Reception Team Leader

Description

\- Working hours: Monday to Wednesday, 2:00 PM to 8:15 PM; Thursday and Friday, 8:00 AM to 2:15 PM; Saturday, 8:00 AM to 12:00 PM / 12:00 PM to 4:00 PM OR Sunday, 8:00 AM to 2:00 PM. (Rotating weekends) \- Work location: Flynow Sumaré; **Requirements**: Experience in sales and leadership. **Responsibilities**: Monitor and manage, together with the team, the execution of checklists for follow-up in coordination with the Unit Coordinator. Daily updating of sales indicators, providing relevant information on customer service and sales routines, such as: financial data, cancellations, visits, and others; Support event organization; Update registration data and other necessary information in the management system; Support the Unit’s Administrative and Technical Coordinator; Ensure that new and pre-existing processes are executed by the reception team, updating them whenever necessary; Monitor post-sales activities by establishing a routine of contact with all customers to ensure satisfaction; Manage, list, and prepare budgets for purchasing supplies or other items required for operations; Monitor daily workplace organization and cleanliness, as well as inventory verification; Collaborate with the marketing department to ensure the company’s financial health by developing sales-focused campaigns and initiatives; Develop commercial strategies to ensure sales closure and increased revenue, in partnership with the Unit’s Administrative Coordinator; Monitor daily company-established indicators, such as leads generated, visits, conversion rates, calls, and others focused on commercial development; Supervise and develop the sales team to improve customer service and adherence to company-established processes; Handle customer service, cover vacations and/or daily operational absences; Follow company standard procedures and comply with internal regulations. **Benefits:** * Meal allowance * Transportation allowance (6% deduction — card for public transportation use). * Career development plan. * Life insurance. * Fit Employee Program: Gym membership fee waiver for employees + R$100.00 bonus upon completing 12 recurring workouts per month. * Family Fit Program: Gym membership fee waiver for 1 family member + Platinum plan discount for additional members. * Feedz Engagement Program: Recognition awards for engagement on the employee portal. * i9 Program: Your ideas are gold! Implement improvements and be rewarded for contributing to our daily success. * Achievement Celebration Program: Celebrate your work anniversary and birthday with Flynow Conquistas, a special way to recognize and value the time you’ve shared with us. Employment type: Full-time CLT Compensation: Up to R$2\.032,14 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work location: On-site