Technical Support Assistant / Customer Service

Description

Job Summary: Hubstrom, a growing SaaS company, is seeking a communicative and proactive Customer Support Assistant to provide assistance and guidance to users. Key Highlights: 1. Opportunity for those who enjoy helping people and are comfortable with technology 2. Customer support via chat, email, and telephone 3. Focus on resolving questions and issues and guiding users **We are hiring!** **Position: Customer Support Assistant** **Who are we?** **Hubstrom** is a **SaaS** company specializing in software for **accounting automation and optimization**. We are expanding and looking for a **Customer Support Assistant** to strengthen our team! If you are communicative, proactive, and enjoy helping people, this opportunity is for you! **Responsibilities** * Provide customer support via **chat, e\-mail, and telephone** * Guide users in using the **Hubstrom** software * Resolve simple questions and issues * Identify bugs and escalate them to the responsible teams * Record all interactions in the system **Requirements** * Strong communication and writing skills * Organization and agility * Comfort with technology * Completed high school education **Salary** **R$ 2\.500,00** **Benefits** * Meal voucher: R$ 35.00/day * Transportation allowance * Health insurance (50% covered by the company) * Life insurance **Work Schedule** Monday to Friday, from 8 a.m. to 6 p.m. **How to Apply** Send your resume to: **rh@hubstrom.com** **Subject:** *Job Opening – Support Assistant* Job Type: Full-time, CLT permanent contract Compensation: R$2\.200,00 \- R$2\.500,00 per month Benefits: * Health insurance * Life insurance * Meal voucher * Transportation allowance Work Location: On-site