TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: A Technical Support Assistant to provide technical support to software users, clarify doubts, assist in problem resolution, and perform administrative tasks for the department. Key Highlights: 1. Provide technical support to software users 2. Clarify doubts and assist in problem resolution 3. Perform administrative tasks for the support department A software company is seeking a Technical Support Assistant in Jacareí. **Responsibilities:** Provide technical support to users of the company's software via telephone and electronic means (chat, e\-mail, and service tickets), clarify doubts, log support interactions, and assist in problem resolution. Also perform administrative tasks for the technical support department, such as ticket tracking, record updates, report preparation, and support for internal department routines. Previous experience as a User Support Assistant, Help Desk Assistant, Junior Support Technician, or Technical Support Analyst may indicate suitability for some of the responsibilities of this position. Completed technical education required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Santa Branca, Guararema, São José dos Campos, or Igaratá are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 08:15 to 17:15\.