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Experience is required with ITSM tools, system installation and\n\n\nconfiguration, security practices, as well as knowledge of networking, printer troubleshooting, and foundational ITIL concepts.\n\n \n\nDESIRABLE KNOWLEDGE:\n\n \n\nAbility to receive, log, classify, and prioritize user requests.\n\n\nCompetence in taking effective actions to resolve incidents and service requests, as well as addressing general inquiries.\n\n\nConducts data collection activities of medium or low complexity under guidance.\n\n\nWrites and documents ideas and solutions clearly and comprehensibly / Incident Classification\n\n\nFamiliarity with operating systems\n\n\nAbility to diagnose and resolve hardware issues on workstations and peripheral devices.\n\n\nExperience with ITSM tools for logging and tracking requests.\n\n\nBasic networking knowledge (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway)\n\n\nAbility to install, configure, and update applications and systems.\n\n\nKnowledge of security practices, such as antivirus, firewalls, and password management.\n\n\nSkill in resolving issues related to organization-specific software (e.g., office suites, ERP systems).\n\n\nKnowledge of printer troubleshooting\n\n\nKnowledge of AI\n\n\nBasic English proficiency\n\n\nFoundational ITIL knowledge; ability to manage and optimize cloud environments (AWS, Microsoft Azure, Google Cloud Platform), including service migration and cloud resource administration to ensure efficiency and security\n\n\nProficiency in using and configuring monitoring tools such as Zabbix, Nagios, and SolarWinds for effective infrastructure management, with the ability to proactively identify and resolve performance issues.\n\n\n \n\nMinimum Education: Technical Course \n\n \n\nDesired Education: Information Technology, Technical Course\n\n\nLanguages: English (Basic)\n\n \n\n* Meal/ Food Allowance\n* Transportation Allowance\n* Sul América Health Plan (Optional)\n* Life Insurance – MetLife\n* Total Pass","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766705390000","seoName":"junior-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-piracaia/cate-business-systems-analysts/junior-support-analyst-6485829002739312/","localIds":"217","cateId":null,"tid":null,"logParams":{"tid":"f3181a41-d3c0-4b58-affb-d292113d3839","sid":"09f5e01b-48ab-475c-8b1b-9195600342c3"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Extrema,Minas Gerais","unit":null}]},"addDate":1766705390839,"categoryName":"Business Systems Analysts","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4243","location":"Av. 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Market-competitive remuneration.\nBenefits:\nOn-site meal.\nBasic food basket or Food Allowance (iFood Card).\nTransportation allowance.\nMedical and dental plan (for employee and dependents).\nWellhub (well-being platform and partner gyms).\nProfit-sharing program (PLR).\nBenefits for dependents up to 12 years old.\nChristmas basket.\nOnHappy — travel and hotel discount benefit.\nUniforms.\n\nWe believe diverse perspectives drive innovation and strengthen our purpose. 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Now, we are elevating this leadership to a new level. Kidde Global Solutions brings together the most trusted and iconic safety brands, leveraging our shared expertise and knowledge to meet the needs and challenges of more customers in more places. With an unparalleled portfolio of solutions and services—and a commitment to continuous innovation—we are raising the standards of an entire industry—and setting the next level of leadership in fire safety and life protection.\n \nAt Kidde Global Solutions, you will join a global leader in technology for fire safety and life protection solutions, and our employees are at the heart of everything we do. With brands that define the industry in life safety and property protection, you will be part of a legacy of leadership—working with cutting-edge technologies that protect lives and property around the world. 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Power BI knowledge preferred.\n \nAdvanced English.\n \nERP system experience (JDE preferred).\n \n \n\nGlobal Leaders in Fire Safety and Life Protection\n \nKidde Global Solutions is a global leader in fire safety and life protection solutions—customized for complex commercial facilities and residential applications. 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