Store Assistant

Description

Job Summary: The Store Assistant provides qualified customer service, executes contractual changes, supports customers with financial and technical issues, and participates in events to achieve targets. Key Highlights: 1. Qualified customer service and comprehensive customer support 2. Execution of contractual changes and service offerings 3. Participation in events and adherence to quality standards What you need to become a **Store Assistant** at the fastest-growing company in Brazil's South Region *\#VemSerOsir* **Responsibilities and Duties** * Providing qualified customer service (in-person, by phone, and via digital channels); * Receiving customers, identifying their needs, and clarifying doubts; * Guiding customers on plans, contracts, deadlines, values, and SLA; * Performing sales acceptance according to internal procedures; * Executing contractual changes (plan, address, account holder, due date, technology) and contracting additional services; * Supporting customers with payment slips, customer portal, and application/router passwords; * Monitoring goals and performance indicators; * Making proactive calls to offer services; * Participating in events and complying with company quality standards and guidelines. **Requirements and Qualifications** * Residency in Piratini/RS; * Completed high school education; * Proficiency in computer skills and Microsoft Office suite; * Driver’s license (definitive category B or AB) preferred; * Flexible availability for work hours. **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance Plan * Institutional plan discount for Osir employees who are also customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other partner companies Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We constantly seek the best telecommunications solutions. We strongly believe in connectivity and proudly celebrate our pioneering role in radio-based access and our innovative Fiber Optic technology. Over our 20-year history, we serve 36 cities, connecting Brazil’s southern region to the world. We now have over 600 employees and, through innovation and customer focus, strive to deliver top-tier services while continuously expanding our coverage. Aligned with our mission to positively impact the societies where we operate, we aim to build an increasingly plural and diverse organization. Focusing on the smiles of the people we serve, retain, and partner with, Osirnet is ever more committed to developing spaces where innovation, proposals, and positive impact on our customers can thrive. We believe a socially responsible company can deliver not only smiles but also meaningful experiences to those in need. Osirnet seeks to bring people and services closer together through a strong connection that goes beyond what the eyes can see. Here, you’ll gain experiences that foster your growth as a human being—and therefore, as a professional. \#VemSerOsir