CALL CENTER ASSISTANT - Patient Scheduling Center

Description

Job Summary: The Call Center Assistant will be responsible for telephone support and scheduling of consultations and examinations, providing information and ensuring patient satisfaction. Key Highlights: 1. Telephone support for customers and patients. 2. Scheduling of examinations and consultations. 3. Providing general information and guidance. **\#OurWayRedefinesStories** **About the opportunity:** **CALL CENTER ASSISTANT** * Responsible for telephone support to customers contacting Hospital Moinhos de Vento, providing general information and scheduling examinations and consultations according to established routines, aiming to meet patient needs and ensure their satisfaction. **Responsibilities and Duties** * Answer incoming phone calls, providing general information to patients and their families regarding services, operating hours, and facility operations, in accordance with established policies and routines. * Transfer calls to internal extensions and hospital beds, ensuring timely response to patient requests. * Schedule outpatient consultations in Oncology, Nephrology, Orthopedics, Neurology, and External Units, informing patients of accredited physicians, available dates and times, and collecting patient data as per MV system routine. * Schedule examinations at Diagnostic Imaging, Endoscopy, Cardiology, and External Units, informing patients of available dates and times, and collecting patient and health insurance data as per MV system requirements. * Provide patients with guidance on examination procedures, clarifying doubts and ensuring attendance at scheduled times. * Proactively engage in support activities by contacting patients via chat or phone to inform them of examination cancellations and reschedule appointments, avoiding unnecessary travel. * Monitor and respond to Call Center emails, scheduling consultations and examinations and reviewing digitized requests, focusing on speed and error reduction. * Simulate and authorize examinations through health insurance provider portals, expediting in-person service delivery. * Act in alignment with the institution’s mission, values, culture, and guidelines, respecting Environmental and Quality Policies. **Requirements and Qualifications** **What we need:** * Completed High School education; * Dynamic, solution-oriented, and communicative profile. **What may set you apart:** * Knowledge of health insurance plans; * Experience in telephone customer service centers; * Experience in scheduling examinations and consultations. **Additional Information** **Work Schedule:** * Monday through Friday. **Available Shifts:** * 2:50 PM to 8:10 PM; * 3:20 PM to 8:40 PM; * 3:50 PM to 9:10 PM. **Our Benefits:** * Transportation Allowance; * Employee Restaurant; * Health and Dental Plans, extendable to legal dependents; * Moinhos Full Health Program, featuring a multidisciplinary team including family physicians, psychologists, and nutritionists; * Pharmacy Partnership; * Life Insurance; * Total Pass; * Employee House: We offer a special space dedicated to employees, promoting wellness and care; * Daycare, subject to availability; * Challenge Program. We are a vehicle of science for human life, and redefining healthcare in Brazil is our driving force. For over 98 years, we have cared for people, integrating **healthcare, research, and education.** We believe in the power of leadership and innovation, constantly striving to learn quickly, focus on results, and never forget the importance of kindness, collaboration, ethics, and commitment to society. We highly value quality and safety, and together, we drive our achievements. We are nearly **5,000 employees**, all dedicated daily to caring for people. We value our professionals and understand that diversity and inclusion are fundamental to societal development. We are an institution that combines tradition and innovation, without distinction of creed, ethnicity, or social status. We honor our origins and learn from our employees, customers, and the communities we impact. **So, shall we redefine healthcare in Brazil—together?**