Job Summary: IT Technician I with experience in hardware maintenance and technical support, focused on delivering both in-person and remote user assistance to ensure proper operation of equipment and systems. Key Highlights: 1. Providing in-person and remote support to users. 2. Maintaining and configuring hardware and software. 3. Collaborating in teams and handling pressure effectively. About the Opportunity: ***IT TECHNICIAN I*** \> **Working Hours:** From 9:00 AM to 12:00 PM and from 1:00 PM to 6:00 PM, Monday through Friday (subject to change at the company's or client's discretion). \> **Work Location Address:** Guarapuava / PR. **\> Coverage Period:** June 08, 2026 to June 30, 2026\. **\> Employment Type:** CLT, fully in-person. \> **What We Are Looking For:** ***Education:*** Completed High School; ***IT Skills:*** Advanced; ***Languages:*** Portuguese and Technical English; ***Years of Experience:*** Minimum of 1 year of proven experience required. ***Preferred Prior Experience:*** * Proven experience (e.g., formal employment record or similar) in technical roles related to Hardware Maintenance and/or Technical Support and Assistance. Minimum 1 year of documented experience required. * Experience operating and supporting Microsoft Windows 10 and subsequent Microsoft OS updates throughout the contract period; * Experience installing and supporting Microsoft Office and LibreOffice; * Experience providing microcomputer user support. \> **Core Responsibilities (Essential Duties/Tasks):** * Strong customer service orientation, willingness to listen and assist, ability to respond with appropriate formality, capacity to respond effectively under pressure, and ease working collaboratively in teams. * Technicians will provide in-person and remote support to MPPR users, maintain equipment and/or connected systems in normal operational condition, perform necessary adjustments and repairs—including installation and configuration of operating systems and duly approved and supplied software by MPPR. \> **Specific Knowledge, Certifications, and Credentials Required:** * Certificate confirming satisfactory completion of a Technical and/or Vocational Training Course in Hardware Maintenance (microcomputers and/or printers), or training courses in Software or Operating Systems (Linux or Windows), or computer networking courses, with minimum duration of 40 classroom hours; * Proficiency in installing and configuring workstations running Microsoft Windows; * Basic knowledge of Linux; * Basic knowledge of electronics; * Advanced knowledge of Windows network environments and Internet; * Advanced knowledge of microcomputer hardware; * Advanced knowledge of information security (backup and restoration); * Knowledge of security, vulnerabilities, and antivirus solutions; * Knowledge of assembling Category 5 and Category 6 network cables; * Knowledge of switch port termination; * Knowledge of printer maintenance (e.g., paper jams, toner/photoconductor replacement, assembly/disassembly, cleaning components, etc.). \> **Essential Personal Attributes:** * Valid Brazilian National Driver’s License (CNH), Class B or higher; * Criminal background clearance certificates issued by State Police and Federal Police. \> **What We Offer:** Salary: R$ 2\.450,00\. Meal Allowance: R$ 28.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance; Others: GoGood. Minimum Educational Requirement: High School (Secondary Education) Driver’s License Requirement: Class B
João Silva
Indeed · HR
João Silva
Indeed · HR
