OPERATIONS SUPERVISOR - Downtown

Description

Job Summary: A professional to supervise a credit recovery customer service team, ensuring productivity, quality, and team development. Key Highlights: 1. Supervise the team and monitor performance indicators. 2. Motivate and develop the team, focusing on talent retention. 3. Support the implementation of processes and operational improvements. A telemarketing services company is seeking an Operations Supervisor in Curitiba (Downtown). **Responsibilities:** Supervise the credit recovery customer service team, ensuring productivity, quality, and compliance with regulations. Monitor performance indicators and propose corrective actions. Motivate and develop the team, focusing on talent retention. Support the implementation of processes, operational improvements, and innovations. Serve as a technical and behavioral role model for the team. Previous experience as Operations Coordinator, Operations Manager, Team Leader, or Logistics Supervisor may indicate alignment with some of the responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Discounts with Partner Companies * Meal Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * Career Development Plan **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:48\.