Job Summary: The Supervisor will be responsible for overseeing the customer support team, ensuring service quality and efficient resolution of requests, monitoring KPIs, and implementing improvements to enhance customer satisfaction. Key Highlights: 1. Team leadership and customer support team management 2. Focus on service quality and customer satisfaction 3. Continuous process improvement and results orientation **Description and Responsibilities:** **Schedule:** Monday to Friday, 08:00 to 17:48, 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT The Supervisor will be responsible for supervising the customer support team, ensuring service quality and efficient resolution of requests. They will guide the team, monitor performance indicators, and implement improvements in support processes to ensure customer satisfaction. **Requirements:** * Leadership and team management capability * Clear communication, empathy, and customer focus * Organization and ability to prioritize requests * Analytical and problem-solving skills * Proactivity and results orientation * Process-oriented mindset and commitment to continuous improvement * Emotional balance and ability to handle pressure * Ethical conduct and professional responsibility * Minimum 2 years of experience in a management role; * Bachelor's degree completed or in progress * Professional certification courses will be considered a plus; **Benefits:** Medical assistance, Dental assistance, Internal benefits, Life insurance, Meal voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
