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Job Summary: Professional responsible for comprehensive customer service, portfolio management, proposal development, and prospecting of new customers, with emphasis on solutions and customer retention. Key Highlights: 1. Comprehensive and strategic customer service 2. Customer portfolio management and prospecting 3. Focus on solutions, negotiation, and customer retention Dimensional is a company within the Sonepar Group. Our DNA is unique — a balance between local initiatives and global operations permeates our business and is the key to our growth. We continuously invest to become much more than just electrical materials distributors. We aim to be the benchmark in this market. Every day, everywhere, the engagement of our employees ensures our success. We believe that a company’s best results stem from highly qualified individuals who are committed to their personal and professional development and aligned with a greater purpose. Take advantage of our internal opportunities to advance your career. Speak with your immediate manager, express your intentions, and keep your resume updated in Sonepeople. **Responsibilities and Duties:** Provide comprehensive customer service, including: Hotline support, equipment intake tracking, pending technical reports, cost analysis, pricing, logistics follow-up, feedback collection, needs assessment, proactive follow-up, advanced technical negotiations (coordination with responsible technician and customer, if necessary), and invoice collection (if necessary); Open and close new processes in the system when required, and verify orders; Prepare and edit proposals in accordance with Services Policy, Technical Reports, and pricing options provided; Anticipate solutions for customers regarding potential challenges (whether or not related to negotiation); Evaluate each customer’s potential, commitment level, and retention likelihood; propose visits to Industrial Service — where applicable; Manage customer portfolios strategically: analyze potential, foster retention, enhance sales, prospect new customers, monitor competitors, and understand the market; Support purchase requests during order closing when necessary, and maintain contact with suppliers for quotations; Thoroughly understand product characteristics and confidently communicate them to customers, maintaining strong relationships (to facilitate negotiations); Conduct joint visits with management — when necessary; Stay updated on all company business units and key personnel across departments, as well as continuously improve technical and commercial expertise. **Requirements and Qualifications:** Technical degree in Electronics, Electrical Engineering, or Administration is a plus; Commercial or technical experience in electrical materials, automation, drives, and motors; Advanced proficiency in Excel and Microsoft Office Suite; Resilience and strong verbal and written communication skills. **Benefits:** Medical Assistance, Dental Assistance, Meal Voucher, Food Allowance, Life Insurance, Gympass, Profit Sharing (PLR), access to the GoFluent language learning platform. Optum Support Program: In partnership with iFood, offering psychological and social counseling — extended to family members at no cost to the employee, accessible via phone contact. All qualified candidates will be evaluated for internal opportunities based on merit, performance, and results, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are inclusive of persons with disabilities, and your application is especially welcome.**
