Concierge

Description

Job Summary: As a Concierge, you are a key player in ensuring an excellent learning journey for students by delivering both in-person and online support, with a strong focus on customer satisfaction. Key Highlights: 1. In-person and online support to ensure an excellent learning journey 2. Focus on customer satisfaction and problem resolution 3. An environment that values innovation and technology in education We are an EdTech company focused on healthcare processes. We are committed to improving medical education in Brazil, with the purpose of enhancing patient care across all levels of access within the healthcare system. We are also a team that believes innovation and technology must be allies of education in a field undergoing constant updates; therefore, we are continually expanding opportunities for talented individuals who wish to transform, improve, and actively co-create this ecosystem with us. The **Concierge** is a key role in ensuring an excellent learning journey for our students, delivering both in-person and online support. **Responsibilities:** * Receptive support, both in-person and online; * Recording of support interactions; * Delivery of KPIs according to operational requirements; * Addressing customer needs using available systems; * Responding to requests promptly and effectively, always striving to deliver the best possible customer experience; * Promoting maximum satisfaction through specialized support; * Conducting video calls with students when necessary to explain or demonstrate the platform. **Working Hours:** * Monday to Friday, 1:00 PM to 10:00 PM — 1-hour break; rotating Saturday shifts **Requirements:** * Completed high school education; * Proficiency in computer skills (Microsoft Office suite); * Prior experience in customer service; * Strong written and verbal communication skills; * Ability to interpret texts effectively; * Analytical and communicative mindset; * Ability to work collaboratively in teams, meeting goals and deadlines; * Familiarity with customer support systems and incident management tools; * Capacity to resolve problems quickly and effectively while remaining calm in challenging situations; * Empathy and patience when interacting with diverse customer profiles; * Organizational skills and attention to detail; * Proactivity, willingness to learn, and desire for professional growth. **Preferred Qualifications:** * Coursework or experience in Customer Experience (CX) and/or Customer Success (CS). **Benefits:** * Health insurance * Dental insurance * Swile (Meal and Transportation Vouchers) * Childcare allowance * Gympass * English language course Employment Type: Full-time CLT contract Compensation: R$2.842,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Meal voucher * Transportation voucher Selection Question(s): * Are you available and interested in working from 1:00 PM to 10:00 PM? Work Location: On-site