CCTV Monitoring Assistant

Description

Job Summary: Providing customer service and technical support at the monitoring and CCTV center, with a focus on parking management and technology. Key Highlights: 1. Pioneering company in parking management in Brazil 2. Continuous investment in technology and professional qualification 3. Customer service, CCTV monitoring, and technical support Join the success of AUTO PARK — Brazil's pioneering company in parking management! With continuous investment in technology and professional qualification, we are seeking an experienced **IT ASSISTANT (MONITORING / CCTV)** ✨ to join our team. **Key Responsibilities:** Provide customer service via telephone and intercom / Support parking units / Prepare or complete department-related reports / Handle internal requests through service ticketing (Service Desk) / Grant user access following remote activation analysis / Monitor parking facilities via CCTV system / Conduct intercom testing and configuration / Provide administrative support to the department and the claims department / Coordinate field operational team deployment. **Desired Competencies:** * Completed or currently pursuing a Bachelor’s degree in Administration or Process Management; * Experience with monitoring centers / Call center customer service; * Knowledge of Windows, Linux, Networking, and basic security concepts is a plus. **Skills and Differentiators:** Analytical mindset to identify issues and implement optimal solutions; Clear and transparent communication; Sense of urgency; **Shift Schedule: 12x36** – from 7:00 AM to 7:00 PM or from 7:00 PM to 7:00 AM **Location:** Central region of Curitiba **Remuneration:** R$ 2\.566,00 **Benefits:** \-Meal Allowance: R$ 196.30 \-Food Voucher: R$ 22.92 per workday \-Transportation Voucher (issued via transportation card) \-Dental Plan (voluntary enrollment): R$ 18.00/month \-Copayment-based Unimed Health Plan \-Free telemedicine and veterinary teleconsultation \-Total Pass (access to over 15\.000 sports facilities) \-Pharmacy Card (R$ 200 limit, payroll deduction) \-Up to 15% discount on electricity bills **“All job openings are also open to candidates with disabilities (PCD).”** **Interested in this position and match the profile? Apply now to join our selection process.** Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent contract Salary: R$2\.566,00 per month Education: * Currently pursuing or having interrupted a Bachelor’s degree (Mandatory) Experience: * Monitoring center / CCTV (Mandatory) Work Location: On-site