Customer Service Assistant

Description

Job Summary: A customer service professional with experience in freight transportation companies, responsible for mediating communication, resolving incidents, and seeking solutions. Key Highlights: 1. Active customer service and communication with customers via phone, email, and WhatsApp 2. Acting as the liaison between customers and operations, ensuring follow-up on actions 3. Seeking solutions to complete agreed-upon services **\*\*Experience in customer service required** **\*\*Knowledge of freight transportation industry and/or SSW system is considered a plus** **Main Responsibilities:** · Actively serve customers via phone, email, and WhatsApp; · Serve as the liaison between customers and operations; · Forward incidents to customers, partners, etc.; · Provide feedback and track actions with customers; · Seek solutions for customers to complete agreed-upon services; · Monitor deliveries and scheduled deliveries; **We Offer:** \-Market-competitive salary \-Ongoing internal initiatives (fostering a more pleasant work environment) \-Physical activity sessions 3 times per week \-Basic food basket (products) starting from the 2nd month (approximate value of items R$300\) \-Pharmacy benefit plan with payroll deduction after probation period \-Special discounts with partner companies \-Internal development opportunities \-Dental and health insurance plans (after probation period) \-Life insurance \-Meal allowance or food voucher: R$600/month (R$30/day) \-Transportation allowance (credited to transportation card) Compensation: Starting from R$1\.958,81 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Company-provided mobile phone * Basic food basket * Partner agreements and commercial discounts * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance Work Location: On-site