CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: The professional will perform customer service tasks, including triaging maintenance requests, moving vehicles, and managing the entire customer service process—from vehicle arrival to departure. Key Highlights: 1. Customer service and management of vehicle maintenance processes. 2. Opportunity to work for a company that values development and ethics. 3. Cultivate a passion for service and an interest in learning and challenging yourself. Hi, we are **CS BRASIL!** We have over 4,000 highly committed employees, which is why we invest in our people’s development through continuous training programs, valuing individual competencies and organizational values. Our journey is driven by responsibility toward our **CLIENTS**, commitment to our **PEOPLE**, **TRANSPARENCY**—a relationship grounded in ethics, with processes ensuring compliance and recordkeeping for our obligations, **QUALITY** and agility in fulfilling contractual commitments, and **PROFITABILITY** as a guarantee of renewing our cycles. We seek individuals who embody simplicity, passion for service, and a desire to learn, challenge themselves, and grow alongside the company. If this describes you and you want to work in an environment where our PEOPLE make the difference, check out our open positions or submit your resume to our talent pool. All selection processes conducted by **CS BRASIL** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Perform customer service tasks, greeting customers upon arrival at the branch; * Create service orders for verification; * Triaging maintenance requests for subsequent routing to the workshop; * Conduct visual and photographic checklists via tablet before directing the vehicle to mechanics; * Move vehicles within the branch premises; * Manage and monitor the entire service process from vehicle entry to departure; * Schedule appointments; * Provide information and prepare daily reports. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license (Category B); * Automotive knowledge is a plus; * Proficiency in Microsoft Office suite; **Additional Information** We offer the traditional benefits you already know—and go beyond: * **Benefits Club:** An exclusive platform offering discounts across multiple categories—gastronomy, entertainment, services, education, leisure, and sports. * **Connected to You:** A dedicated support channel for you and your family, providing psychological, social, financial, legal, and other assistance—available 24/7, with full confidentiality. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. At **CS BRASIL**, we help with purchasing the **school supply kit** for our employees’ children. * **CS BRASIL University**, a platform supporting your self-development and continuous learning.  * **Veterans Event:** We recognize and celebrate our long-serving employees with special events for those completing 15+ years with the company. * **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and administrative office in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding.** The area provides all necessary **equipment for milk expression and storage, with privacy and comfort.** **** * **Totalpass:** For your quality of life, health, and well-being. * **School Supply Kit** offered at accessible prices (so you can secure high-quality materials at great value). CS Brasil was founded in 2009 to deliver **high-quality services to the public sector and mixed-economy enterprises, with governance serving as a benchmark.** Present in 21 states, we manage **over 20,000 active assets across Fleet Management and Outsourcing, Urban Cleaning, Urban Mobility, and Pre-Owned Vehicles.** Our relationships are built on **ethics**, **fulfillment of our obligations**, and **commitment to the people who make a difference in our business**. Today, we have over 3,000 dedicated employees striving to make our company continually better—for our clients and all of society.  We are a diverse company that promotes diversity across all positions—regardless of gender, sexual orientation, race, religion, or disability.