SERVICE ASSISTANT

Description

Job Summary: A professional to monitor and support field technicians' service delivery, track productivity and service quality, and interact with customers. Key Highlights: 1. Monitoring field technicians' activities and customer service 2. Tracking team productivity and performance 3. Performing services and quality control RESPONSIBILITIES AND DUTIES Monitor field technicians' service delivery activities regarding defect complaints and pending service requests MAIN RESPONSIBILITIES Monitor field technicians' service delivery activities regarding defect complaints and pending service requests Inform supervision about field technicians' service progress, and inform technicians about timelines, priorities, and service quality Track and act upon executed services, daily productivity, team performance, and quality metrics Monitor field technicians' locations via vehicle tracking systems and GPS/PDA, and respond to alerts. Interact with internal and external customers REQUIREMENTS AND QUALIFICATIONS High school diploma completed 6 months of experience in the field ADDITIONAL INFORMATION BENEFITS Transportation Allowance \+ Meal Voucher \+ Medical Insurance \+ Dental Insurance \+ Life Insurance \+ Profit Sharing Program (PPR) \+ Benefits Club COMPANY ICOMON serves major telecom operators and service providers in the sector and manages the majority of operations in the São Paulo metropolitan region. Moreover, the company is continuously evolving and consistently seeking new technologies to optimize processes, delivering the best market solutions. Minimum Education Level: High School (Secondary Education) * Unimed Health Plan ??; * Dental Plan ??; * Life Insurance ??; * Semi-annual PPR ??; * Transportation Allowance * Meal or Food Voucher: BRL 25.72/day ??