Relationship Analyst

Description

Job Summary: Senior Relationship Analyst responsible for active management of the customer portfolio, ensuring revenue growth and customer retention, as well as coordination of logistical, operational, and commercial processes. Key Highlights: 1. Active portfolio management to increase revenue and customer retention. 2. Coordination of international logistical, operational, and commercial processes. 3. Continuous communication with domestic and international customers and suppliers. **Our Client:** An international trade company that aims to enhance its clients’ business potential in international operations through personalized service and sharp critical analysis. Founded and headquartered in Curitiba, it operates its own offices in Curitiba and Paranaguá and, through an appropriate infrastructure, delivers efficiency, trust, and agility in providing international trade services. **About the Role:** The Senior Relationship Analyst is responsible for actively managing the customer portfolio, ensuring revenue growth and customer loyalty. The role involves coordinating logistical, operational, and commercial processes while maintaining continuous communication with domestic and international customers and suppliers. **Requirements** Bachelor’s degree in Business Administration, International Trade, Logistics, or related fields. Prior experience in similar roles, especially involving customer relationship management and import/export processes. Familiarity with Export Declaration (DUE), Import Declaration (DI), and Import License. Basic knowledge of shipping documentation and international logistics processes. Experience with enterprise resource planning (ERP) systems and data updating. Organizational skills and attention to detail. Ability to communicate clearly and effectively with customers and suppliers. Proactive problem-solving and negotiation skills. Ability to work collaboratively and meet defined deadlines. Languages: Intermediate or advanced English is a plus. **Responsibilities:** Manage and monitor the customer portfolio, ensuring satisfaction and retention. Increase revenue through strategies targeting active customers. Cultivate and strengthen relationships with portfolio customers. Issue, verify, and validate shipping documents. Register and input Export Declarations (DUE), Import Declarations (DI), and Import Licenses. Contact foreign suppliers to align processes. Maintain constant communication with domestic customers. Maintain relationships with suppliers and strategic partners. Send shipping instructions to carriers and freight forwarders. Track shipment status from origin to final destination. Update information in the department’s internal system. Send daily tracking reports to customers, agents, and carriers. Request bookings from carriers, airlines, and freight forwarders. Collect outstanding payments from customers. Record and control supplier payments in the system.