Collections Operator

Description

Job Summary: We are seeking an Active and Inbound Telemarketing Operator to work on credit recovery, negotiation, and customer service, with a focus on results and communication. Key Highlights: 1. Focus on credit recovery and debt negotiation 2. Ethical and assertive handling of requests 3. Dynamic work environment with professional growth **OPEN POSITION: ACTIVE AND INBOUND TELEMARKETING OPERATOR \- 30 OPPORTUNITIES** -------------------------------------------------------------------------------- **Maklen Credit Recovery** is looking for committed, communicative professionals with experience in collections to join our team as **Active and Inbound Telemarketing Operators**. If you enjoy challenges, focus on results, and are available for **on-site work**, this opportunity may be right for you! ### **Main Responsibilities** * Make active and inbound calls focused on credit recovery; * Conduct negotiations and formalize agreements in a courteous, ethical, and assertive manner; * Accurately record information and negotiations in the system; * Clarify doubts and proactively resolve customer requests; * Follow internal procedures and policies to ensure service quality; * Work with targets and KPIs, consistently striving for optimal results. ### **Requirements** * Minimum **1 year** proven experience as an Active and Inbound Telemarketing Operator; * Reside near the company; * Availability for **on-site work**, Monday to Friday, from **9:00 AM to 5:12 PM**; * Skills in sales, collections, and debt negotiation; * Proactive, productive profile with strong communication skills and results orientation. ### **Benefits** * Market-competitive fixed salary; * **Uncapped performance bonus**, based on targets achieved; * Transportation allowance; * Meal voucher; * Health insurance; * Dynamic and collaborative work environment; * Genuine opportunities for professional growth and development. ### **Applications** Send your resume to: **scaratti.ana@maklenrc.com.br** Or contact us via WhatsApp: **(41\) 9826\-5896** ✨ **If you identify with this profile and wish to join a solid, continuously growing company, send your resume and build your career with us!** Minimum Education Level: High School (Secondary Education)