Customer Support Analyst

Description

Job Summary: Professional responsible for contacting clients, scheduling meetings, confirming attendance, updating statuses, and ensuring clients are well-informed. Key Highlights: 1. Focus on customer service and communication with the client base. 2. Organization regarding schedules, calendars, and deadlines. 3. Proficiency with communication tools and CRM systems. **Job Description** **About the company:** Setup Tecnologia is a company focused on its clients' businesses since 2007, providing practical technology solutions that improve process performance and reduce operational costs for companies. If you excel at customer service, enjoy conversing, and maintain discipline with deadlines, this job is for you! **Responsibilities:** * Contact clients in the database to schedule meetings (onboarding, implementation, follow-ups, etc.); * Confirm meeting attendance and send meeting reminders; * Update scheduling statuses in internal systems; * Act as a liaison between clients and the Customer Success/technical teams; * Ensure clients remain well-informed throughout their entire journey. **Requirements:** * Strong communication and active listening skills; * Organization regarding schedules, calendars, and deadlines; * Proficiency with WhatsApp, Google Calendar, spreadsheets, and CRM tools; * Prior experience in customer service is a plus. **Work Format:** * 100% in-person; * Business hours (Monday to Friday). **Job Type:** * Full-time CLT employment. **Compensation:** * R$ 2\.499,00 \- R$ 2\.500,00 per month **Benefits:** * Health insurance; * Meal allowance; * Transportation allowance; * TotalPass Minimum Education: High School Diploma (Secondary Education)