Description
Job Summary:
The professional will monitor field operations and teams, track performance indicators, handle incidents, manage operational tickets, and prepare operational reports.
Key Highlights:
1. Field operations and team monitoring and management
2. KPI and productivity tracking
3. Operational incident and ticket management
* Monitor field operations and teams in real time
* Track performance indicators (KPIs) and productivity
* Record and resolve operational incidents
* Open and follow up on tickets
* Ensure compliance with deadlines and established SLAs
* Support demand distribution and team routing
* Maintain constant communication with technicians and supervisors
* Prepare operational reports and report results
Compensation: R$1\.621,00 \- R$1\.821,00 per month
Benefits:
* Dental care assistance
Work Location: On-site