Technical Support Assistant

Description

Job Summary: We are seeking a proactive and organized Technical Support Assistant to work in a dynamic environment, contributing to the innovation and operational efficiency of a healthcare institution. Key Highlights: 1. Innovative and collaborative environment in constant evolution. 2. Opportunity for professional development and continuous learning. 3. Contribute to operational efficiency and service quality. **About the Position** ---------------- We are an expanding healthcare institution, recognized for excellence in patient care and for our continuous pursuit of innovation and operational efficiency. Clínica Boghos Boyadjian invests in technology as an essential enabler of patient care and internal process sustainability. We seek a **Technical Support Assistant** to join our IT team, with a proactive, organized profile and solid technical foundation. This person will play a key role in supporting end users and maintaining the technological environment that sustains the clinic’s operations. This is an excellent opportunity to work in a dynamic environment with direct interaction across multiple departments, contributing to improvements and the continuous evolution of infrastructure and systems used by the institution. **Responsibilities** --------------------- Technical Support and End-User Assistance * Technical support (Levels 1 and 2\) to internal users, both on-site and remotely, including diagnosis and resolution of hardware, software, network, and telephony equipment incidents. * Strong communication and user support skills, ensuring agility and quality in resolving requests. Infrastructure, Equipment, and Systems * Configuration and maintenance of equipment: installation, configuration, and updates of computers, printers, peripherals, mobile devices, and operating systems (Windows/Linux). * Basic network administration: support for local infrastructure (LAN/Wi\-Fi), fault identification, connectivity verification, access switch configuration, and network monitoring. * Internal systems management: assistance in maintaining corporate systems, clinical management tools, and software used by the institution. Routines, Inventory, and Security * IT inventory control: registration, organization, and updating of technology assets (equipment, licenses, supplies). * Preventive maintenance and backup routines: execution of machine inspection and cleaning, updates, and oversight of backup procedures. * Information security (basic level): user guidance, application of best practices, and support for access controls. Projects and Continuous Improvement * IT project support: assistance in implementing improvements, system integration, and deployment of new technologies aligned with the clinic’s needs. **Mandatory Requirements** --------------------------- * Prior experience in technical support or service desk roles. * Proficiency in Windows operating systems (installation, configuration, and troubleshooting). * Familiarity with computer networking concepts, TCP/IP protocols, DNS, DHCP, and physical infrastructure. * Knowledge of Office 365, productivity tools, and antivirus software. * Ability to diagnose hardware and software failures. **Desirable Qualifications** --------------------------- * Basic knowledge of Linux. * Experience with IP telephony. * Hands-on experience with structured cabling. * Familiarity with electronic health record (EHR) systems. **Professional Profile** ----------------------- * Analytical problem-solving ability. * Organization and attention to detail. * Strong communication skills and user-focused service orientation. * Proactivity and willingness to learn new technologies. * Teamwork orientation and alignment with institutional needs. **Why Join Clínica Boghos Boyadjian?** ---------------------------------------------------- * Innovative, collaborative, and continuously evolving environment. * Opportunity to directly contribute to operational efficiency and service quality. * Space for professional development and continuous learning in health-focused technology. Minimum Educational Requirement: Technical Vocational Program