Field Services Supervisor

Description

Job Summary: The Field Services Supervisor will develop the team for high productivity and quality, monitor service volumes, and align service priorities. Key Highlights: 1. Leadership and team development for productivity and quality. 2. Field service monitoring and anomaly response strategy. 3. Alignment of priorities with client-facing departments. We are seeking a **Field Services Supervisor** to develop the team so they can achieve the required productivity and quality in managing field service teams. Monitor field service volume per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur. Additionally, align field service priorities with the company’s client-facing departments. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align the team through follow-ups, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Supervise the productivity, compliance, and quality of procedures executed by direct reports; * Develop the team so they can achieve the required productivity and quality in managing field service teams; * Monitor field service volume per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur; * Align field service priorities with the company’s client-facing departments; * Ensure compliance with processes defined by the Fleet Management department; * Evaluate resource and staffing requests submitted by direct reports; * Ensure impartiality and accuracy in calculating employee commissions and productivity metrics. **Requirements and Qualifications** * Completed high school education; * Minimum 2 years of experience in the field and at least 6 months in a leadership role; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced horizontal and vertical structure—meaning you are the protagonist of your own career!; * Meals (on-site via cafeteria; branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, an inland municipality in Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from inland municipalities to state capitals**—actively contributing to Brazil’s digital transformation.